Refund Policy

Order Cancellation

You may request to cancel an order before it has been processed or shipped.

To request a cancellation, please email us at ardegcollective@gmail.com and include your order number in the message.

If your order has already been shipped, you will need to wait until it is delivered and then request a return instead.

Returns

You have 14 days after receiving your order to request a return.

Returned items must be:

• Unused
• Unworn
• In their original condition
• Returned with original tags and packaging where applicable

To request a return, please email ardegcollective@gmail.com with the following information:

• Your order number
• The product(s) you want to return
• The reason for the return

If your product arrived damaged, defective, or incorrect, please also include clear photos showing the issue.

Please do not send products back before receiving return instructions from ARDEG. Once your return request has been approved, we will provide you with instructions on where and how to send the item.

Refunds

Once we have received and inspected your returned product, we will notify you by email.

If the return is approved, the refund will be issued to your original payment method.

Banks and payment providers may require additional processing time before the refund appears in your account.

Damaged or Incorrect Products

If you receive the wrong, damaged, or defective product, please contact us at ardegcollective@gmail.com as soon as possible. Include your order number and clear photos of the issue so we can resolve it quickly.

Contact

For all questions regarding cancellations, returns, exchanges, or refunds, please contact us at ardegcollective@gmail.com.