Shipping Policy

We aim to process and ship your order as quickly as possible.

Order Processing

Orders are normally processed within 1–3 working days after your order has been placed.

Once your order has been shipped, you will receive a shipping confirmation by email containing tracking information. Your order may occasionally be shipped in more than one parcel, in which case you may receive multiple tracking numbers.

Delivery Times

Estimated shipping time is 5–15 working days to most countries we currently serve. Delivery to remote or less accessible locations may take longer.

If your order has not been delivered within 30 days from the date the order was placed, you are entitled to request a refund.

Except for this 30-day delivery guarantee, ARDÉG cannot be held responsible for delays caused by customs, shipping carriers, or other circumstances outside our reasonable control.

Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation containing your tracking information.

Please monitor the tracking information provided to ensure that you are available to receive or collect your parcel when required.

Depending on your location, your order may be delivered directly to your address or to a local service point. The delivery method is determined by the carrier based on your location and the available delivery options. ARDÉG cannot guarantee a specific delivery method.

If your parcel is delivered to a service point, it is your responsibility to collect it within the time specified by the carrier.

Shipping Information

Please make sure that your shipping address, email address and mobile number are correct and complete before placing your order.

The carrier may use your email address or mobile number to provide delivery updates or information about where your parcel can be collected.

Once an order has been shipped, we are unable to change its destination address.

ARDÉG cannot provide a refund where an order cannot be delivered due to an incorrect or incomplete shipping address provided by the customer.

Lost or Damaged Parcels

ARDÉG takes responsibility for parcels that are lost or damaged during shipment when the parcel has been officially classified as lost or damaged by the shipping carrier and this status can be verified through the carrier or tracking information.

Once a parcel has been classified as successfully delivered by the carrier, ARDÉG is no longer responsible for the parcel.

Please ensure that parcels left at your property or in shared areas of an apartment building are collected promptly. ARDÉG cannot accept responsibility for theft or loss after a parcel has been confirmed as delivered by the carrier.

Unclaimed Parcels

If your parcel is delivered to a service point, please collect it within the collection period specified by the carrier.

ARDÉG cannot accept responsibility for parcels that are not collected within the required timeframe and are subsequently returned or otherwise handled by the carrier.

Return Shipping

Original shipping charges are not refunded when an item is returned, except where required by applicable law.

For information about returns, refunds and exchanges, please see our Return Policy.